DO & DON’Ts

We offer vacation rentals ...

What does this mean?

We are happy to provide you with:

We are happy to provide you with a charming, fully furnished home including kitchen, washer/ dryer, linens, towels, pots & pans, dishes and silver ware.

We meet and great you at your check-in and explain the ins & outs of the home to you so you can comfortably operate your vacation home.

We do provide you with a starter kit of of toilet paper, soap in the bathroom, a small starter kit for the kitchen to get by until you get settled.

We are happy to provide you with tips and tricks on how to go shopping, however we do not provide a shopping service. Our house manager will be there for you for emergencies.

 

We do NOT provide:

We are NOT a hotel or an AirBNB plus and do NOT supply toiletries, food, drinks etc. during your stay . Personal items needed after the starter kit has been used up will have to be provided by guests themselves. Please note: We do NOT offer any food or drinks of any kind for safety and insurance reasons.

We do not provide a daily maid service, however cleanings can be arranged at an additional charge.The pool is cleaned and serviced once a week. Additional pool cleanings are available upon request at additional cost.

TIPS AND TRICKS FOR A HAPPY STAY

Something is broken or you just simple don’t like it … please talk to us!

Please, if you find something not right, broken, not working or simply not to your liking, inform us immediately by texting the house manager and emailing the owner. We will respond during normal business hours, 24/7 for emergencies and if we can all the time to help you resolve the issue as soon as possible. 

We like to keep our homes on a 5 star level and the only way we can do this is if we are aware of a problem should it occur so we can correct it right away. Things break in every day life, this is not different in a vacation home. Should there be an issue of any kind, please talk to us. We’d love to fix it for you to make your stay at our home becomes an even better experience. 

Airconditioning & Heating

Our homes are all on a modern NEST system. Our AC system will not cool below 72 or heat above 70 without prior agreement and permission of the host and/or adequate weather conditions.

AIR CONDITIONING: ALL DOORS AND WINDOWS MUST BE CLOSED WHEN THE AC IS IN USE. Please understand, Florida is a tropical destination and temperatures may be extremely high throughout the year. Air-condition units are not made to cool the house down more than 15 degree Fahrenheit below the outside temperature. Please also understand that if doors or windows are left open while the AC is being run the unit will freeze up and no AC will be available to you for a while, in some cases this can even lead to the destruction and replacement need of the unit itself.

TRASH

 Please pack your trash in plastic bags and seal them tidey before placing in the trash bins.

The trash is picked up twice a week. 

Our team will place the trans bins on the curb and return them to the house. However,  please assist our team the night before in checking on the trash cans in order to ensure that the trash is picked up on a regular basis.

SMOKING/ PETS

Sorry, smoking inside any of our homes is strictly forbiddenThank you for your cooperation and understanding. If you must smoke, we do understand and we have nice seating areas outside for our smoking guests.

We do not allow any kind of animals in the house. We are highly allergic to all kinds of animal dander, dust and saliva and are therefore not able to host animals under any condition, not even service animals. 

It is forbidden to feed the wildlife (cats, raccoons etc. outside the house). Thank you for understanding.

RESERVATION

The booking is not guaranteed until full payment is made through AirBNB/ HOMEAWAY/ VRBO or Direct Booking,  a personally signed contract and ID stating address/ proof or residence of all persons staying at or visiting the property are received. All guests have to be registered with the host at all times. 

All guests and visitors have to be registered with host at all times. All guests, including children have to be safe swimmers in order to be allowed on any of our premises.

Non-compliance will lead to immediate termination of the contract without refund.

 
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ARRIVAL/ CHECK-IN

Please get in touch with our house manager at least 24 hours prior to your check-in in order to arrange a smooth check-in experience.Then, please, after you arrive at Miami/ Fort Lauderdale/ Palm Beach Airport inform her/him about the progress of your trip so she can be at the house for you just upon your arrival. 

Our house manager is available by phone, text and WhatsApp.

Please make sure to bring the credit card used for the reservation to the check-in. Our house manager will have to cross check the payment method upon check in. Thank you. 

Check-in is usually between 4.00 pm – 8.00 pm

We understand that sometimes an earlier check-in time or later check-out time is convenient. We happily accommodate you if possible, however early or late check-ins have to be arranged and approved in writing by host in advance.

DEPARTURE/ VACATING

At the expiration of the rental agreement please turn in all keys & leave the premises in good, clean condition. Please leave the unit in “broom-clean” condition, with trash placed in tightly sealed trash bags in the outside trash cans and BBQ left without food leftovers. 

Check-out time is 11.00 am. The Check-out should be arranged with the house manager.

A late check-out has to be approved and in writing by the host in advance.

 

HURRICANE SEASON/ CDC memos

HURRICANE/ FLOOD/ CDC POLICY/ ACT OF NATURE:  All payments are final. The landlord is not required to rebate the rent in the event of a voluntary or mandatory evacuation. We regret that we cannot be liable for weather or other catastrophic/CDC memo do not constitute a reason for cancellation with refund. 

There is no refund in case of an abbreviated stay. 

We recommend to please buying an adequate travel insurance covering these events. 

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POOL

POOL/  HOT  TUB/ CANAL: Our pools all have strong pool heaters and are able to heat the pool water substantially. The the electric/gas for the  pool heater is not included in the license fee and is charged additionally upon usage @ either $ 0.45 per kWh or $ 3.50 per cubic foot of gas used.

The Guest(s) will use the swimming pool/ hot tub at the Guest’s own risk. It is not allowed to jump in the pool/ hot tub at any time. It is prohibited to swim in, jump into or use the canal in any other way. Only guests who are able to swim safely are allowed the premises. T

NO CHILDREN UNDER THE AGE OF 12 ARE PERMITTED TO USE THE HOT TUB AT ANY TIME.  ALL GUESTS HAVE TO BE SAFE SWIMMERS. 

Article by Seth PorgesAug 28, 2017, 09:01am

The 5 Things Airbnb Guests Should Never, Ever Do

As a longtime Airbnb host, I’ve seen it all. What many guests don’t realize is that Airbnb has its own unwritten code of conduct, and that following a few basic rules will make life easier on a potentially stressed host, while making it more likely they will go out of their way to make sure you have the best trip possible—and leave you a good review.

1) Arrive Without Confirming Details

If you told a host you were checking in at 3pm, and it looks like traffic or a flight delay is going to bump things closer to 8pm, for the love of all that is holy: Tell your host! A huge number of guests—particularly ones more used to hotels—think they can just show up anytime after (or, even worse, before) the listed checkin time and somebody will be waiting for them. The fact is that a lot of hosts juggle Airbnb duties with the rest of their busy lives, and there’s a good chance your host scheduled your checkin between work, family, and fun. If you don’t tell them that your arrival time may have changed, you may very well keep a good person waiting for hours.

You’ll want to confirm other details too. Some guests have a tendency to only look at the checkin instructions once they’ve showed up at the address. If you have any questions about how to find the place or get in, the right time to ask is before your trip.

2) Sneak In People Or Pets

Every host is going to deal with this sooner or later, but there are always guests who have no problem bringing five people to their two-person booking. There so many reasons this is a bad idea—even if your intentions are innocent, and your goal isn’t to throw a rager. Besides the deceit and lack of decency, guests who aren’t part of an official booking may not be covered by Airbnb’s customer service, meaning if something goes wrong, things can get real bad, real fast. A host’s insurance may also have strict occupancy limits, and exceeding that can create liability issues.

Hosts may also charge an extra-person fee for larger groups. Of course, avoiding these fees is probably the most common reason for the ol’ sneakaroo. But the fact is that more people tends to equal more problems. There’s more wear and tear on the house, greater utility use, possibly greater insurance costs, more laundry and associated expenses, a greater chance somebody will spill red wine on a white rug, et cetera, et cetera, et cetera. I promise you we’re not trying to rip you off with these fees, it’s simply more time, hassle, and expense to host more people. Please respect that.

The other big reason for the sneak-in: A desire to bring in more people than the host might allow as a max. Again, this is wrong for so many reasons. That limit exists for a reason: Whether it’s common sense (maybe it’s a small place), an insurance mandate, a building rule, or simply a desire to not host parties. Please. Please. Please respect hosts’ max. If it looks like your cousin is going to be joining you at the last minute, tell the host. Ask! If a guest is upfront and honest, I’ll do all I can to accommodate their group—even if it means bending my own rules. And I always appreciate the honesty.

3) Rate Your Stay Based On The Hotel “Star” System

This is every Airbnb host’s nightmare review: “Great stay! Everything was perfect! Four stars.” Problem is, many guests view the Airbnb star-rating system as analogous to hotel stars, which have nothing to do with how well a stay met expectations, and everything to do with indoor swimming pools and on-call concierges. When the above reviews occur, I often ask guests what I could have done to earn that fifth star, and the answer is usually something along the lines of: “Nothing! The stay was great and four stars is really good! I imagine five-stars being like the Ritz.”

Groan.

What these guests may not realize: Four stars may be totally great for a hotel, but is pretty much an unacceptable rating on Airbnb. Seriously: The site sends hosts warning notices if you rack up too many four-star reviews, and four-star listings may even be delisted. Airbnb star ratings are effectively binary: Five stars is great, and anything else is really bad.

Bottom line: Rate your stay based on how well it met your expectations based on your needs and how the listing presented itself. Do not rate it based on the standard hotel star-rating system.

4) Take Things Without Asking—Especially Linens And Towels

It goes without saying: When it comes to Airbnb guests, thou shalt not steal. Less obvious: It’s a really, really good idea to ask before raiding the closet for linens and towels.

Such a grab may seem innocuous to guests, but the fact is that those linens could have been set aside for the next booking. If there’s a tight turnaround, finding out those set-aside linens are now soiled can create a real headache. 

If you need more than what is provided, the answer is simple: Ask! And if at all possible, do it in advance if, for example, you know somebody will be sleeping on a sofa or you’ll need extra towels for the beach or pool. I tell guests I’m always happy to provide whatever they need, but to please let me know in advance.

5) Rely On SMS For Airbnb Messages

In addition to the Airbnb site and app, users can read and respond to Airbnb messages via SMS. However, this is something you should never, ever do. The problem: The SMS character limit cuts off all but the shortest Airbnb messages, which creates no shortage of communication snafus when guests miss vital info tucked into the end of  longer messages. To make things worse, the guests who tend to lean towards using SMS over the Airbnb app are often Airbnb newbies who could most benefit from whatever important info we’re trying to send their way so as to ensure they have a smooth stay. 

Instead of using SMS, just download the Airbnb app and use it for your messages. Believe me: It makes things easier for all.

For more fun, follow me on Twitter at @sethporges, or subscribe on Facebook. 

Seth PorgesSeth PorgesContributor

I’m a New York-based writer and entrepreneur. I appear on a few shows on the Travel, Science, History, Discovery, and Nat Geo channels.